Returns & Exchanges
At Heaven Scent, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the items you wish to return to generate a unique Return Authorization number.
Pack with Care
Place the items in their original packaging, ensuring all safety seals are intact for hygiene purposes, and include your printed return slip.
Ship the Package
Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing