Frequently Asked Questions
Everything you need to know about your sensory journey with Heaven Scent.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
Are Heaven Scent products cruelty-free?
Yes, we are committed to ethical beauty. All our fragrances and skincare products are 100% cruelty-free and never tested on animals.
Can I return a fragrance if I don't like the scent?
We offer a 30-day return policy. To be eligible for a refund, the product must be in its original packaging and at least 90% of the contents must remain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer samples before committing to a full-size bottle?
Absolutely! You can purchase our 'Discovery Set' which includes five 2ml vials of our best-selling scents to help you find your perfect match.
How should I store my perfumes to ensure they last?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.